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Policies & Customer Information

Policies, FAQs, Terms, and Tire Shop Information

This page explains how High Quality Auto Service handles customer information, service requests, online tire inquiries, refunds, shipping, Tire Connect-related purchases, and general website use.

Frequently Asked Questions

Do I need an appointment for service?

Appointments are recommended, especially for tire changes, oil changes, diagnostics, brake service, and seasonal tire service. Same-day availability may vary, so customers are encouraged to call the shop before visiting.

Do you repair flat tires?

Yes. High Quality Auto Service provides tire repair for flat tires, nail punctures, slow leaks, low tire pressure, and tire safety concerns. The team will inspect the tire and determine whether it can be safely repaired.

Do you sell tires online?

The website may offer online tire browsing, tire availability requests, or tire purchases through Tire Connect or another tire platform. Availability, pricing, fitment, installation, shipping, and final purchase terms may depend on the tire supplier or Tire Connect system used at checkout.

What services does High Quality Auto Service offer?

Services may include tire repair, tire changes, tire installation, oil changes, brake service, diagnostics, suspension work, battery service, inspections, and general auto repair for most vehicles.

Where is the shop located?

High Quality Auto Service is located at 45 Iron St, Etobicoke, ON M9W 1H1.

What are the business hours?

Monday to Friday: 9 a.m.–8 p.m. Saturday: 9 a.m.–6 p.m. Sunday: Closed. Hours may change, so please call before visiting to confirm current availability.

Privacy Policy

High Quality Auto Service respects customer privacy. When customers use this website, submit a contact form, request tire information, call the shop, email the business, or interact with online tire shopping tools, certain information may be collected to respond to requests and provide service.

Information We May Collect

We may collect information such as name, phone number, email address, vehicle details, tire size, service request details, appointment preferences, billing or shipping information, and any message submitted through the website or related tools.

How Information Is Used

Customer information may be used to respond to inquiries, provide quotes, schedule service, process tire orders, confirm availability, communicate about appointments, improve website performance, and provide customer support.

Third-Party Tools

This website may use third-party tools such as Tire Connect, Google Maps, analytics tools, contact forms, payment processors, hosting providers, or email systems. These third parties may collect or process information according to their own policies.

Analytics and Tracking

The website may use analytics or tracking tools to understand website traffic, page performance, user behaviour, and marketing effectiveness. This information is generally used to improve the website and customer experience.

Data Protection

Reasonable steps are taken to protect customer information. However, no website, email system, payment system, or online platform can guarantee complete security. Customers should avoid submitting sensitive information unless necessary.

Customer Rights

Customers may contact High Quality Auto Service to request access, correction, or deletion of personal information where applicable and reasonable.

Terms & Conditions

By using this website, contacting High Quality Auto Service, requesting service, requesting tire information, or using online tire shopping tools, users agree to the terms listed on this page.

Website Information

Website content is provided for general information only. Service descriptions, prices, tire availability, product details, images, and recommendations may change without notice.

Service Estimates

Any quote, estimate, or price shown online or provided by message may be subject to inspection, vehicle condition, parts availability, tire availability, labour requirements, taxes, fees, and supplier pricing.

Vehicle Inspection

Some vehicle issues cannot be accurately diagnosed without an in-person inspection. High Quality Auto Service may recommend an inspection before confirming final repair costs or service requirements.

Tire Fitment and Compatibility

Customers are responsible for providing accurate vehicle and tire information. Tire availability, fitment, load rating, speed rating, and installation suitability should be confirmed before purchase or installation.

Third-Party Platforms

Online tire browsing or purchasing may be handled through Tire Connect or other third-party systems. High Quality Auto Service is not responsible for technical issues, platform errors, third-party data processing, or supplier changes outside its control.

Limitation of Liability

High Quality Auto Service is not responsible for losses caused by website errors, outdated information, third-party platform issues, delayed supplier updates, incorrect customer-submitted information, or misuse of information found on this website.

Refund Policy

Refunds, returns, exchanges, and cancellations may depend on the type of purchase, whether the item has been ordered, installed, used, mounted, shipped, or supplied through a third-party tire platform.

Auto Services

Labour and completed services are generally non-refundable once the work has been performed. If there is a concern with a service, customers should contact the shop as soon as possible so the issue can be reviewed.

Tire Purchases

Tire refunds or exchanges may depend on supplier rules, Tire Connect terms, product condition, order status, installation status, and whether the tires were special order items.

Installed Tires

Tires that have been mounted, installed, driven on, damaged, or used may not be eligible for return unless required by applicable law or covered by a supplier/manufacturer warranty.

Special Orders

Special order tires, custom tire requests, or supplier-ordered products may be final sale or subject to restocking fees depending on the supplier’s rules.

Order Cancellations

Tire order cancellations may only be possible before the order is processed, shipped, or prepared by the supplier. Customers should contact the shop immediately if they need to cancel or change an order.

Shipping Policy

Tire shipping, delivery timelines, pickup options, and supplier availability may depend on the Tire Connect system, tire supplier, inventory location, customer location, and selected fulfillment method.

Shipping Availability

Some tires may be available for shipping, pickup, or installation scheduling. Availability will depend on supplier inventory and the checkout or order process shown at the time of purchase.

Delivery Timelines

Estimated delivery or arrival times are not guaranteed. Delays may happen due to supplier availability, weather, courier delays, incorrect order details, or high seasonal demand.

Shipping Costs

Shipping costs, delivery fees, installation fees, environmental fees, taxes, or other charges may be shown during checkout or confirmed before final purchase.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping, contact, and vehicle information. Incorrect information may cause delays, additional charges, or order issues.

Damaged or Missing Items

Customers should report damaged, incorrect, or missing items as soon as possible. Claims may be subject to supplier, courier, or Tire Connect-related policies.

Tire Connect Notice

High Quality Auto Service may use Tire Connect or similar third-party software to display tire products, collect tire inquiries, manage tire availability, support tire orders, or connect customers with supplier inventory.

Tire Connect may display pricing, availability, tire specifications, fitment details, supplier information, and order options. This information may change based on supplier updates and may not always reflect real-time availability.

Customers should confirm final pricing, tire availability, installation requirements, and order details before completing a purchase or visiting the shop.

Contact Information

Questions about service, tire availability, policies, refunds, shipping, or personal information can be directed to High Quality Auto Service.

Reliable parts, expert care, and trusted service—High Quality Auto Service keeps your vehicle running at its best.

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